Frequently Asked Questions

What bills can I pay?
Verizon, Con-Edison, Keyspan, NYCHA, Cablevision, Time Warner Cable, AT&T Long Distance...click here for more

When will my bills be credited?
Generally, bills will be credited within 2-3 business days after the date the payment was made.

What are the store hours?
Please see our Store Locations page.

What type of ID do I need to open an account? (click here disclaimer)
Driver’s License, Military Issued ID, State Issued ID, City Issued ID, Government Issued ID, Passport, Social Security Card, Job ID, Utility Bill.

What does it cost to cash a check?
There is a fee of 1.75% of the check amount with a minimum of $1.00.
Click here to calculate your amount.

When can I pick up my EBT?
Please see our EBT Schedule Chart.

How does the Patriot Act apply to my account?
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account and conducts financial transactions.

What this means for you: When you open an account or conduct financial transactions, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
 

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